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Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews Who leaves ratings and reviews? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How are ratings and reviews collected? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Can dealerships edit or remove reviews? No. Ford personnel and/or dealership personnel cannot modify or remove reviews. Are reviews modified or monitored before being published? MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks ‣Fraud ‣No Personal Identifying information (e.g., customer phone number or email) ‣No Competitor references (e.g., another brand or dealership) ‣Dangerous behavior (e.g. threatening to harm employees or others) ‣Lack of adequate text (e.g., symbols, emoji’s and random letters) Reviews on the product and not the customer’s Sales or Service experience close Search anytime by typing Search anytime by typing submit search Popular on Ford.com Electric Vehicles Ranger Explorer How do I... 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MUSTANG MACH-E Bronco Certified Pre-Owned Explore All Vehicles Explore Fuel Choices Shop Research Build & Price Get a Brochure Get Updates Compare Vehicles Price & Locate Search Inventory Pricing & Incentives Get a Quote Trade-in Value Payment Calculator Finance Ford Credit Finance Ford Credit Home Financing Options Finance Options Tool Preparing for Lease-End Vehicle Protection Commercial Financing Tools & Resources Why Ford Credit Credit Education Customer Support Payment Calculator Contact Us Ford Credit Investor Center Apply for Credit Apply Online Get Application Decision Apply at a Dealer Account Management My Account Register for Online Access Pay My Bill Ford Interest Advantage Access My FIA Investment Owner Your Vehicle Owner Home Parts Store Accessories Store Service & Maintenance Schedule Service Your Warranty Service Coupons & Offers Redeem & Rebate Roadside Assistance Support & How-Tos Support How-Tos SYNC & Technology SYNC Software Updates Owner Manuals FordPass Learn 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